For REDS, customer satisfaction is paramount, so when EDF auditors; Dean Brady and John Hughes gave REDS a glowing report after our annual ISO 9001 audit, we were delighted.
The auditors toured our facility and met everyone who works here, getting a real insight into the work we do here, levels of commitment and how we manage our systems. We are all very proud of our work but it’s always good to hear someone talk favourably about our efficiency. We were also pleased with the comment that they were impressed with our philosophy of continuous improvement.
As a contractor to EDF since 1990, and having conducted numerous successful projects across different EDF sites, REDS continue to be as committed to delivering safe and cost effective solutions to our customers as we have ever been
As a company that always strives to be the best it can be, two of our key staff, Martina Dempsey and Leila Brookes, attended a training session at Heysham on document security and BPSS awareness training, to further enhance their knowledge. It was a very interesting and informative course, and further enhanced our security clearance system.
I would like to take this opportunity to thank Andy Smith, Penny Fry and Jo Fulwood of EDF for their time in organising this event which was well received.
Additionally on behalf of the board we want to thank all of our employees for their contributions to the day to day success of our business. EDF are one of our core customers and to receive such positive feedback is refreshing and is a reflection of the loyalty and dedication of our workforce. As part of REDS continual improvement plan we will continue to build on these foundations and use it as a starting point for further enhancement of our services for the benefit our clients.